Pearle Vision — Establishment and health at 1330 Boston Post Road, Milford, Connecticut.

I would not even give this place 1 star if I could post this without selecting one. . They are the worst of the worst. I have been wearing glasses for years. I went here for the first time a month ago, had my eyes checked, received my new glasses (after weeks of me calling them to find out what the hold up was), now I can't even see properly with the glasses. I see distance fine, but have to take the glasses off to see directly in front of me. The young lady in the office told me, I needed to go to the pharmacy and purchase reading glasses. WHAT DO YOU MEAN. I spent $600.00 for some glasses that I can't even see with to read? I have never had an issue with glasses in the past. My prescription changed very slightly. These are the most unprofessional, inexperienced set of people I have ever come in contact with. I would not take a dog to them.

I usually don’t leave reviews but I truly feel compelled to do so. Let me start by saying I’ve been coming to this location for the last 3 years and I typically don’t have any issues. This year, however, has been a nightmare. If I could leave zero stars, I would. The first issue arose when I was overcharged $40 for a contact fitting. I knew the price seemed strange when I was told the cost of my annual eye exam would be $90 with insurance. I have been wearing contacts for 15 years and have never paid more than $40. I questioned the associate and she told me I would have to “ask the doctor” but he was in another appointment. I ended up paying the $90 and called my insurance after leaving and they told me I was definitely overcharged. When I returned to order my contacts the doctor let me know I was overcharged and would be refunded...that should have been my first red flag. Still having good faith, I proceeded to attempt to order a year supply of contacts. After using my insurance I was given a quote for $600 for contacts. I have NEVER paid more than $200 out of pocket for contacts. I did a quick google search and saw I could purchase the contacts a lot cheaper online so I decided to only use my insurance to buy 3 months from Pearle Vision and pay for the rest elsewhere. However, the doctor wrote me a prescription for daily use contacts and I wanted to switch to biweekly. I was told the doctor would need to write me another prescription for biweekly but he was in another appointment....this was over a week ago! I am still unsure why the prescription has a specific brand I would have to purchase as this has NEVER been the case before! I have since returned twice and called and the prescription is STILL not filled. It’s like they are holding my prescription hostage because I won’t purchase a year supply of contacts from them! I asked if they could get the doctor to write the new prescription while I am there (for the third time)...the doctor is apparently busy all day that he can’t take 2 minutes to rewrite a prescription. They aren’t able to obtain my prescription but “can order the contacts for me”....This is RIDICULOUS. I’m also told whenever the doctor gets around to writing my prescription it can only be mailed or faxed, not emailed (because we aren’t in the year 2018, apparently). I will not be returning to this Pearle Vision again. Hopefully my prescription arrives by carrier pigeon soon. They also do not greet customers when you walk in. I’d rather go elsewhere. Save yourselves the headache.